Bossk is engaged as Director Technical Operations, Head of Customer Service and Support. In this interesting event, he will give an introduction into ITIL, a little bit of its history and then talk about how to integrate ITIL and DevOps.
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ITIL, the Information Technology Infrastructure Library) has been developed in the 80s in England as a guide for best-practices for IT Service Management and it has become throughout the years the standard in this sector. Co-operations throughout the world have adapted to this standard and setup processes according to the "ITIL Standard". The system has gone through several iterations to adapt to the constant changes and challenges within the world of IT. Agile and lean methods have challenged this strict process oriented approach and ITIL tries to adapt to with it’s latest release ITIL v4.
The question is now how to combine ITIL (best) practices with DevOps?